No, you can currently only have one user login to MOBIT.
Not in MOBIT. If you would like to change the email address that you signed up to MOBIT with and use to log in, please contact us in app, in the support icon in the bottom right corner of your screen, or at firstname.lastname@example.org
Maybe. When a customer receives a MOBIT from you (an SMS containing a link to your landing page), this link will always start will www.mbit.ly, and resolve to an app.mobit.com page. Landing page web links also start with www.mbit.ly and resolve to app.mobit.com page.
Yes! You can either sign up as a referral partner for free and earn between 15-20% commission on every person you sign up, plus periodic $500 bonuses, or you can sign on to be a certified partner and earn higher commission rates plus many more bonuses. Click here to find out more or email email@example.com
Unlike tags and contacts, MOBIT does not automatically sync all of your custom fields unless we do as it slows down the time your account takes to sync. We recommend only sync the custom fields you need to your MOBIT account. If an Infusionsoft custom field is not showing in your account, make sure that you have mapped to the custom field when setting up your Infusionsoft sync.
If you add a new custom field in your Infusionsoft account, it will not appear in your MOBIT account until you map to this new custom field.
Generate an outbound SMS report to see the sending status of your message. There are 4 statuses to look for:
If there is an issue delivering a message to a contact via our shortcode, MOBIT will reroute the message through one of our long codes. This ensures your SMS has the best chance of reaching a contact in the most timely manner.
Yes, but only in the 4 countries we currently operate in, which are New Zealand, Australia, United States and the United Kingdom. If you would like to market to contacts in the countries, you will need to add their country to your SMS settings.
You will need to first set up a send SMS/MOBIT action in the campaign builder of your campaign.
If you try to send messages outside of the legally required sending times in your country, your account is low on credits, or messages fail to send out of your account, messages will be queued in your SMS manager, where you can decide whether you would like to delete them or resend them.
If you are being redirected to the inactive page of your campaign, you will need to make sure that your campaign is turned on. If you set start and end dates for your campaign and the end date for your campaign has been reached, your campaign will also be showing inactive page, so you will need to edit the end dates of your campaign.
Sounds like your keyword is already in use in another campaign. You will first need to unassign this keyword from this campaign before you can use it in another campaign.
If their Mobile number or Phone number already existed in your database, they would have automatically been matched to an existing contact in your database.
At this time, MOBIT currently only supports Chrome and Firefox. While MOBIT still works in other browsers such as Safari and Internet explorer, any bugs or issues you encounter using MOBIT are not supported by our team and will not be trouble shooted. In order to get the best use out of our resources, MOBIT is only tested across Chrome and Firefox, so we ask that you use MOBIT in one of these two browsers!
Click here to read our FAQ's on text marketing laws in the US. If you are in NZ, AUS, or the UK, click here.